6/04/2019

What does ‘R’ stand for?

We're all in a rush, and we want to fix issues quickly. But often, by assuming too much, we might reach the wrong conclusion. The cause that we used root cause analysis tools to discover is actually incorrect. Once we have the (wrong) cause(s), we may rush off and take action to fix it. But if it's the wrong cause, it is wasted effort and you rushed - only to go slow. Like if your taxi doesn't show, you might decide never to use that company again because they are unreliable - when the real problem was that you gave them the wrong pick-up address.

The R step in the DIGR-ACT® solution is Root Cause. This is where you take a little time to think through what has gone wrong and what might have contributed to it. Was the right information provided? Were the tools adequate? After defining the issue, determining what is and is not, and going step-by-step, the next essential component is to use the information to develop the likely root cause(s). Rather than simply addressing the result, spending time to dig to develop the likely root cause can stop the cycle.

Are you finding yourself on the wrong road, reacting to problems by continually retraining, but noticing the problems still occur? Find out how to dig into using the right information to develop the likely root cause effectively and follow the right road with the DIGR-ACT® solution!

Key benefits of DIGR-ACT® include:

State-of-the-art eLearning using clinical trial case scenarios
DIGR-ACT® Workbook Tool Principles of Practice & Glossary of Terms Documents
Knowledge Checks and Post Assessment Practice using the DIGR-ACT® Workbook with other clinical trial case scenarios
Certificate of Completion
Opportunity to join the exclusive DIGR-ACT® alumni LinkedIn Group to have access to the founders of DIGR-ACT®

DIGR-ACT® can be purchased as a single license for limited individual use, as a SCORM package for use in your LMS, or can be fully customized to your organization's requirements. After completion of DIGR-ACT®, customizable and scalable in-person training is available to practice and enforce learning objectives based upon your organizations’ training needs.

Want to try an interactive demo of DIGR-ACT®? Click here. To buy the course, click here.

- The Clinical Pathways Team

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